Cancellation & Rescheduling Policy
Chore Buddy's cancellation & rescheduling policy for on-site services is as follows:
Customers always have the option to simply reschedule a confirmed appointment to a future date in the event circumstances beyond their control arise.
i. If your confirmed appointment is rescheduled up to 24 hours prior to the appointment start time, no rescheduling charge will apply.
ii. If your appointment is rescheduled within 24 hours of the appointment start time for reasons solely attributable to you*, a last-minute rescheduling fee of $20 may apply.
Iii. If nobody is home to receive us on the day/time of the scheduled appointment window and we are unable to complete the service, you may be subject to a $35 no-show fee.
Customers may cancel a scheduled on-site service appointment at their own discretion at any time, subject to the following conditions:
i. If you cancel a service order more than 8 hours before a scheduled appointment window, no cancellation fee applies.
ii. If you cancel a service order less than 8 hours before a scheduled service appointment for reasons solely attributable to you* and not us, you may be charged a $25 cancellation fee.
*cases in point: you changed your mind; you decided to do it yourself; the item is not the right item.