FAQs

How does scheduling work? Will I be able to schedule my service before placing my order?

We give you the opportunity to share your scheduling preference while placing an order online and that preference helps determine which provider/technician gets assigned to you. After clicking <BOOK NOW>, you will be prompted to proceed to the order scheduling page. It is there you will be asked for your appointment preference.

The actual appointment confirmation happens between you and the provider directly after the order has been placed.  There is no charge to cancel or reschedule an order so long it is within the acceptable cancellation / rescheduling window (conditions apply).

Who do I contact if I have questions about an appointment?

Once your order has been assigned to a local provider, all future information about the service will be between you and the provider directly. You will be provided with a contact number to reach them in the event you have any questions, comments or concerns once the appointment has been confirmed.

Can I make changes to my appointment?

Absolutely. However, there are limitations regarding cancellations. See the 'Cancellation Policy' for more details.

Is there a warranty?
Yes. If you're not totally satisfied with the buddy/buddies who completed your project, let us know and we'll make it right at no extra charge.  

Is service available in my area?

Experts are available in all major metropolitan markets across US and Canada.  See the NATIONWIDE COVERAGE section for more details.

How does billing work?

Your credit card will be authorized (but not charged) for the full price of the service(s) once the order has been PLACED. All charges are applied to the credit card on file only after your service has been completed to your satisfaction. 

Who are the experts sent to complete the project? 

We only partner with well established large regional & national service providers with a proven track record of performance and reliability. Please see the 'Our Experts' page for more details.

Have the local experts been fully vetted?

Yes. We require full background checks and ensure that whoever is sent to your home or office is skilled in the service to be completed.

What are your customer service hours of operation?

Office hours are Monday-Saturday, 7am to 7pm PST and Sunday 10-5pm PST

How are projects priced?

The price you see advertised online is a firm no-haggle price for all services we offer...it's the price you will pay...these are not estimates. You may also want to include add-ons to your service such as moving boxes or anchoring items so be sure to go through your project in detail before booking an expert. Some limitations apply (such as product selected on-line not matching what's actually on-site), but those can be reviewed in our terms of service section